1. INTRODUCTION

This privacy policy covers the Sew Genevieve webpages, which are hosted on the website www.sewgenevieve.com (“the “Website”). The Sew Genevieve webpages are owned and controlled by Genevieve Riemer. In this privacy policy, “Us” and “We” are references to Genevieve Riemer and to www.sewgenevieve.com.

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you provide to us both online and otherwise.

Please read this policy carefully to understand how we will collect, use and store your data. We may update this policy from time to time without notice to you, so please check it regularly.

2. WHY WE COLLECT INFORMATION

We collect information to allow us to:

(a) provide you with the information, goods or service you have requested from us, including all our sewing courses and any other service we may offer;

(b) to provide you with information which we think you will be interested in;

(c) to invite you to events that we organise, whether virtual or in person;

(d) to promote new courses and/or services; and

(e) so we can improve how we communicate with you and how we operate more generally.

3. WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information whenever you interact with us, for example if you provide us with your details for any reason (through our Website or otherwise), buy one of our sewing course packages, or sign up to receive information from us.

The personal data we collect can include:

(a) Your full name;

(b) postal address;

(c) telephone number(s);

(d) email address;

(e) records of your correspondence with us;

(f) records of your attendance at classes; and

(i) information you enter onto the Website.

There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address (the unique identifying number of a computer), the browser you use, for example Google Chrome, Safari, Firefox etc., domain names, access times and referring Website addresses. This information is used by Us for the operation of the Website, to maintain quality of the service, and to provide general statistics regarding use of the Website.

4. HOW WILL WE USE THE INFORMATION ABOUT YOU?

We will process your data for the following reasons:

(a) To administer our classes;

(b) To deliver services, publications and/or other materials and information you have requested from us, including subscriptions;

(c) To process payment for and deliver goods you purchase from us;

(d) Where you have consented, to send you information that we think you may be interested in, including updates on our courses, sewing tips and instructions, and invitations to events by e-mail;

(e) For our own internal administrative purposes and to keep a record of your relationship with us;

(f) To manage your communication preferences;

(g) To comply with applicable laws and regulations, and requests from statutory agencies.

The legal basis that we rely on for processing your data is either where: you have provided your consent to us using your data in a certain way; it is necessary to for compliance with a legal obligation to which we are subject; or where it is in our legitimate interests to do so, provided this is not unwarranted by reason of prejudice to you. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

5. COMMUNICATIONS AND MARKETING

We will contact you by email, and where you have provided consent, also by telephone, with communications to let you know about our events and activities that might be of particular interest to you; about our work more generally. We may also send you surveys and requests for information from time to time. We may send you details of carefully selected third party events and initiatives too. We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.

You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing: sewgenevieve@gmail.com.

6. WILL WE SHARE THIS INFORMATION WITH OTHERS?

We do not share, sell or rent your information to third parties for marketing purposes. We will not otherwise disclose your personal information unless required to do so by a regulatory agency or law.

We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information in order to process it for the purposes for which you have provided to us (e.g. to deliver mailings, to analyse data and to process payments). We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly.

7. HOW DO WE PROTECT THE SECURITY OF PERSONAL DATA?

We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect your personal details. [For example, any payment transactions will be encrypted using SSL technology.]

Your information is only accessible by appropriately trained staff, and contractors.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We encourage you to review the privacy statements of websites you choose to link to from the Website so that you can understand how those sites collect, use and share your information. We are not responsible for the privacy statements or other content on sites outside of the Website.

8. HOW LONG DO WE KEEP YOUR DATA FOR?

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our Data Retention Policy. If you request to receive no further contact from us, we will keep some basic information about you on our suppression list in order to avoid sending you unwanted materials in the future.

9. WHAT IF YOU HAVE QUESTIONS OR NEED TO MAKE CORRECTIONS TO YOUR INFORMATION?

You have the right to request details of the information that we hold about you. If you would like to do so please contact us using the details below. We also want to make sure that your personal information is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove information you think is inaccurate.

You can also opt-out of receiving all or some of our marketing communications or request that we stop processing data about you for certain purposes (e.g. profiling) at any time by contacting us using the details below.

Please let us know if you have any queries or concerns about the way that your data is being processed by contacting us on the details below.

10. HOW WILL WE LET YOU KNOW OF CHANGES TO OUR PRIVACY POLICY?

We may update this policy from time to time without notice to you, so please check it regularly. The privacy policy was last updated on 31/05/21.

11. HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you:

By phone: 0833241698. By the contact form on the website: www.sewgenevieve.com. Or email me at: sewgenevieve@gmail.com.